Política de Conocimiento del Cliente
Última Actualización: October 09, 2025
Versión: 1.0
Navegación Rápida
📋 Resumen
Los procedimientos KYC (Conozca a su Cliente) son esenciales para mantener la integridad de la plataforma y el cumplimiento regulatorio.
Esta política se aplica a todos los usuarios de nuestra plataforma de cashback cripto.
⏰ Cuándo se Requiere KYC
Activadores Obligatorios de KYC
- ✓ Primer intento de retiro
- ✓ Retiros acumulados exceden $1,000
- ✓ Retiros mensuales exceden $500
- ✓ Ganancias por referidos exceden $100
- ✓ Activadores de monitoreo basado en riesgo
Diligencia Debida Mejorada
Se puede requerir verificación mejorada para:
- ⚡ Transacciones que excedan $10,000
- ⚡ Usuarios de jurisdicciones de alto riesgo
- ⚡ Personas Expuestas Políticamente (PEP)
- ⚡ Patrones de transacción inusuales
- ⚡ Verificación del origen de fondos
📄 Documentos Requeridos
Verificación Básica (Nivel 1)
Documento de Identidad
- • Pasaporte válido
- • Cédula de identidad nacional
- • Licencia de conducir
Requirements:
- ✓ Full color image or scan
- ✓ All corners visible
- ✓ Clear and legible text
- ✓ Valid (not expired)
- ✓ Matches account registration details
Verificación de Dirección (Nivel 2)
Comprobante de Domicilio
- • Factura de servicios (electricidad, agua, gas)
- • Estado de cuenta bancario
- • Estado de cuenta de tarjeta de crédito
- • Documento emitido por el gobierno
- • Contrato de alquiler
Requirements:
- ✓ Shows full name and residential address
- ✓ Dated within last 90 days
- ✓ Matches registered country
- ✓ PDF or clear photo accepted
Verificación Mejorada (Nivel 3)
Requisitos Adicionales
- • Selfie sosteniendo documento de identidad
- • Selfie con nota manuscrita
- • Declaración de fuente de riqueza
- • Historial de transacciones de casino
- • Documentos de verificación de ingresos
🔄 Proceso de Verificación
Envío de Documentos
- • Accede al portal KYC a través de tu panel
- • Subir documentos requeridos
- • Asegurar imágenes claras y legibles
- • Formatos soportados: JPG, PNG, PDF
Verificación Automatizada
- • Autenticación de documentos con IA
- • Coincidencia de reconocimiento facial
- • Validación de dirección
- • Filtrado de sanciones y PEP
Revisión Manual
- • Realizada dentro de 24-48 horas
- • Verificación del equipo de cumplimiento
- • Información adicional puede ser solicitada
- • Notificación por email al completar
Decision
- • Approved: Full access granted
- • Pending: Additional documents required
- • Rejected: Explanation provided with appeal process
📊 Verification Levels and Limits
| Level | Requirements | Daily Limit | Monthly Limit | Features |
|---|---|---|---|---|
| Unverified | Email only | $0 withdrawal | $0 withdrawal | View only |
| Basic KYC | ID + Address | $1,000 USDC | $5,000 USDC | Cashback + Withdrawals |
| Full KYC | Basic + Selfie | $10,000 USDC | $50,000 USDC | All features |
| Enhanced | Full + Source of Funds | Unlimited | Unlimited | VIP status |
🔒 Data Protection and Security
Security Measures
- 🔐 256-bit SSL encryption for all document uploads
- 🔐 Encrypted storage with AES-256 encryption
- 🔐 Access controls limited to authorized personnel
- 🔐 Secure deletion after retention period
- 🔐 Third-party verification through certified providers
Data Retention
- 📁 Active accounts: Duration of relationship
- 📁 Closed accounts: 5 years from closure
- 📁 Rejected applications: 12 months
- 📁 Supporting documents: 5 years minimum
- 📁 Transaction records: 7 years
Your Rights
- • Request copy of KYC data held
- • Correct inaccurate information
- • Understand how data is used
- • File complaints with supervisory authorities
👁️ Ongoing Monitoring
Continuous Review
We conduct ongoing monitoring of all accounts including:
- • Transaction pattern analysis
- • Periodic KYC refresh (annual)
- • Sanctions list screening (daily)
- • Adverse media monitoring
- • Risk score adjustments
Update Requirements
You must update KYC information when:
- • Documents expire
- • Name changes occur
- • Address changes
- • Significant change in financial situation
- • Requested by compliance team
🌍 Restricted Jurisdictions
We cannot provide services to residents of:
Completely Restricted:
- • United States (certain states)
- • United Kingdom
- • Netherlands
- • France
- • Australia
- • North Korea
- • Iran
- • Syria
[Complete list available in Terms of Service]
Enhanced KYC Required:
- • High-risk jurisdictions per FATF
- • Countries under international sanctions
- • Jurisdictions with weak AML regulations
❌ Reasons for KYC Rejection
Common rejection reasons include:
- × Fraudulent or altered documents
- × Documents don't match registration information
- × Expired identification
- × Poor quality images (blurry, cut off)
- × Person appears underage
- × Sanctioned individual or jurisdiction
- × Previous platform violations
Appeals Process
If your KYC is rejected:
- Review rejection reason in email notification
- Correct identified issues
- Submit appeal with new documents within 30 days
- Appeal reviewed within 48 hours
- Final decision communicated via email
🤝 Third-Party Verification Partners
We use industry-leading KYC providers:
Identity verification:
[Provider Name]
AML screening:
[Provider Name]
Blockchain analytics:
[Provider Name]
These partners are certified and compliant with:
GDPR (EU)
CCPA (California)
ISO 27001
SOC 2 Type II
⚖️ Compliance Standards
Our KYC program adheres to:
- ✓ FATF Recommendations (Financial Action Task Force)
- ✓ 5th EU Anti-Money Laundering Directive (5AMLD)
- ✓ Bank Secrecy Act (BSA) requirements
- ✓ FinCEN guidelines for virtual asset service providers
- ✓ Local regulations in operating jurisdictions
🚩 Red Flags and Suspicious Activity
We monitor for:
- ⚠️ Rapid movement of funds without gaming activity
- ⚠️ Unusual betting patterns suggesting money laundering
- ⚠️ Multiple accounts from same IP/device
- ⚠️ Mismatched user information
- ⚠️ Reluctance to provide KYC documents
- ⚠️ Transactions inconsistent with user profile
📧 Contact Compliance Team
For all KYC inquiries, compliance concerns, and data protection matters, please visit our comprehensive Help Center:
💬 Visit Help CenterAvailable support topics include:
- • KYC verification assistance
- • Document upload issues
- • Compliance reporting
- • Data protection requests
- • Privacy concerns
- • Anonymous reporting
⚠️ Important Notices
Legal Obligations
- • Providing false information is a criminal offense
- • We report suspicious activity to relevant authorities
- • We cooperate with law enforcement investigations
- • Account may be frozen during investigations
User Responsibilities
- • Provide accurate and truthful information
- • Keep KYC documents updated
- • Report unauthorized account access immediately
- • Comply with your local laws and regulations
Platform Rights
We reserve the right to:
- • Request additional documentation at any time
- • Suspend accounts pending KYC completion
- • Terminate accounts for KYC non-compliance
- • Share information with partner casinos for AML purposes
- • Report suspicious activity to authorities
❓ Frequently Asked Questions
Q: Why do I need KYC for crypto transactions?
A: Regulatory requirements mandate identity verification for financial services, including crypto platforms, to prevent money laundering and protect users.
Q: Is my KYC data shared with casinos?
A: We share minimal necessary information (verification status only) with partner casinos. Full documents are never shared.
Q: Can I use someone else's documents?
A: No. Using another person's identity is fraud and will result in permanent ban and potential legal action.
Q: What if I don't have utility bills in my name?
A: Alternative documents like bank statements, government correspondence, or rental agreements are accepted.
Q: How often do I need to update KYC?
A: Annual refresh for basic users, or when documents expire. High-volume users may require more frequent updates.
Verification Levels and Limits
| Level | Requirements | Daily Limit | Monthly Limit | Features |
|---|---|---|---|---|
| Unverified | Email only | $0 withdrawal | $0 withdrawal | View only |
| Basic KYC | ID + Address | $1,000 USDC | $5,000 USDC | Cashback + Withdrawals |
| Full KYC | Basic + Selfie | $10,000 USDC | $50,000 USDC | All features |
| Enhanced | Full + Source of Funds | Unlimited | Unlimited | VIP status |
By using Crypto Cashback services, you acknowledge and agree to comply with this KYC Policy and provide accurate information as required.
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