Know Your Customer Policy
Last Updated: October 08, 2025
Version: 1.0
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π Overview
KYC (Know Your Customer) procedures are essential for maintaining platform integrity and regulatory compliance.
This policy applies to all users of our crypto cashback platform.
β° When KYC is Required
Mandatory KYC Triggers
- β First withdrawal attempt
- β Cumulative withdrawals exceed $1,000
- β Monthly withdrawals exceed $500
- β Referral earnings exceed $100
- β Risk-based monitoring triggers
Enhanced Due Diligence
Enhanced verification may be required for:
- β‘ Transactions exceeding $10,000
- β‘ Users from high-risk jurisdictions
- β‘ Politically Exposed Persons (PEPs)
- β‘ Unusual transaction patterns
- β‘ Source of funds verification
π Required Documents
Basic Verification (Tier 1)
Identity Document
- β’ Valid passport
- β’ National ID card
- β’ Driver's license
Requirements:
- β Full color image or scan
- β All corners visible
- β Clear and legible text
- β Valid (not expired)
- β Matches account registration details
Address Verification (Tier 2)
Proof of Address
- β’ Utility bill (electricity, water, gas)
- β’ Bank statement
- β’ Credit card statement
- β’ Government-issued document
- β’ Rental agreement
Requirements:
- β Shows full name and residential address
- β Dated within last 90 days
- β Matches registered country
- β PDF or clear photo accepted
Enhanced Verification (Tier 3)
Additional Requirements
- β’ Selfie holding ID document
- β’ Selfie with handwritten note
- β’ Source of wealth declaration
- β’ Casino transaction history
- β’ Income verification documents
π Verification Process
Document Submission
- β’ Access KYC portal through your dashboard
- β’ Upload required documents
- β’ Ensure clear, legible images
- β’ Supported formats: JPG, PNG, PDF
Automated Verification
- β’ AI-powered document authentication
- β’ Facial recognition matching
- β’ Address validation
- β’ Sanctions and PEP screening
Manual Review
- β’ Conducted within 24-48 hours
- β’ Compliance team verification
- β’ Additional information may be requested
- β’ Email notification upon completion
Decision
- β’ Approved: Full access granted
- β’ Pending: Additional documents required
- β’ Rejected: Explanation provided with appeal process
π Verification Levels and Limits
| Level | Requirements | Daily Limit | Monthly Limit | Features |
|---|---|---|---|---|
| Unverified | Email only | $0 withdrawal | $0 withdrawal | View only |
| Basic KYC | ID + Address | $1,000 USDC | $5,000 USDC | Cashback + Withdrawals |
| Full KYC | Basic + Selfie | $10,000 USDC | $50,000 USDC | All features |
| Enhanced | Full + Source of Funds | Unlimited | Unlimited | VIP status |
π Data Protection and Security
Security Measures
- π 256-bit SSL encryption for all document uploads
- π Encrypted storage with AES-256 encryption
- π Access controls limited to authorized personnel
- π Secure deletion after retention period
- π Third-party verification through certified providers
Data Retention
- π Active accounts: Duration of relationship
- π Closed accounts: 5 years from closure
- π Rejected applications: 12 months
- π Supporting documents: 5 years minimum
- π Transaction records: 7 years
Your Rights
- β’ Request copy of KYC data held
- β’ Correct inaccurate information
- β’ Understand how data is used
- β’ File complaints with supervisory authorities
ποΈ Ongoing Monitoring
Continuous Review
We conduct ongoing monitoring of all accounts including:
- β’ Transaction pattern analysis
- β’ Periodic KYC refresh (annual)
- β’ Sanctions list screening (daily)
- β’ Adverse media monitoring
- β’ Risk score adjustments
Update Requirements
You must update KYC information when:
- β’ Documents expire
- β’ Name changes occur
- β’ Address changes
- β’ Significant change in financial situation
- β’ Requested by compliance team
π Restricted Jurisdictions
We cannot provide services to residents of:
Completely Restricted:
- β’ United States (certain states)
- β’ United Kingdom
- β’ Netherlands
- β’ France
- β’ Australia
- β’ North Korea
- β’ Iran
- β’ Syria
[Complete list available in Terms of Service]
Enhanced KYC Required:
- β’ High-risk jurisdictions per FATF
- β’ Countries under international sanctions
- β’ Jurisdictions with weak AML regulations
β Reasons for KYC Rejection
Common rejection reasons include:
- Γ Fraudulent or altered documents
- Γ Documents don't match registration information
- Γ Expired identification
- Γ Poor quality images (blurry, cut off)
- Γ Person appears underage
- Γ Sanctioned individual or jurisdiction
- Γ Previous platform violations
Appeals Process
If your KYC is rejected:
- Review rejection reason in email notification
- Correct identified issues
- Submit appeal with new documents within 30 days
- Appeal reviewed within 48 hours
- Final decision communicated via email
π€ Third-Party Verification Partners
We use industry-leading KYC providers:
Identity verification:
[Provider Name]
AML screening:
[Provider Name]
Blockchain analytics:
[Provider Name]
These partners are certified and compliant with:
GDPR (EU)
CCPA (California)
ISO 27001
SOC 2 Type II
βοΈ Compliance Standards
Our KYC program adheres to:
- β FATF Recommendations (Financial Action Task Force)
- β 5th EU Anti-Money Laundering Directive (5AMLD)
- β Bank Secrecy Act (BSA) requirements
- β FinCEN guidelines for virtual asset service providers
- β Local regulations in operating jurisdictions
π© Red Flags and Suspicious Activity
We monitor for:
- β οΈ Rapid movement of funds without gaming activity
- β οΈ Unusual betting patterns suggesting money laundering
- β οΈ Multiple accounts from same IP/device
- β οΈ Mismatched user information
- β οΈ Reluctance to provide KYC documents
- β οΈ Transactions inconsistent with user profile
π§ Contact Compliance Team
For all KYC inquiries, compliance concerns, and data protection matters, please visit our comprehensive Help Center:
π¬ Visit Help CenterAvailable support topics include:
- β’ KYC verification assistance
- β’ Document upload issues
- β’ Compliance reporting
- β’ Data protection requests
- β’ Privacy concerns
- β’ Anonymous reporting
β οΈ Important Notices
Legal Obligations
- β’ Providing false information is a criminal offense
- β’ We report suspicious activity to relevant authorities
- β’ We cooperate with law enforcement investigations
- β’ Account may be frozen during investigations
User Responsibilities
- β’ Provide accurate and truthful information
- β’ Keep KYC documents updated
- β’ Report unauthorized account access immediately
- β’ Comply with your local laws and regulations
Platform Rights
We reserve the right to:
- β’ Request additional documentation at any time
- β’ Suspend accounts pending KYC completion
- β’ Terminate accounts for KYC non-compliance
- β’ Share information with partner casinos for AML purposes
- β’ Report suspicious activity to authorities
β Frequently Asked Questions
Q: Why do I need KYC for crypto transactions?
A: Regulatory requirements mandate identity verification for financial services, including crypto platforms, to prevent money laundering and protect users.
Q: Is my KYC data shared with casinos?
A: We share minimal necessary information (verification status only) with partner casinos. Full documents are never shared.
Q: Can I use someone else's documents?
A: No. Using another person's identity is fraud and will result in permanent ban and potential legal action.
Q: What if I don't have utility bills in my name?
A: Alternative documents like bank statements, government correspondence, or rental agreements are accepted.
Q: How often do I need to update KYC?
A: Annual refresh for basic users, or when documents expire. High-volume users may require more frequent updates.
Verification Levels and Limits
| Level | Requirements | Daily Limit | Monthly Limit | Features |
|---|---|---|---|---|
| Unverified | Email only | $0 withdrawal | $0 withdrawal | View only |
| Basic KYC | ID + Address | $1,000 USDC | $5,000 USDC | Cashback + Withdrawals |
| Full KYC | Basic + Selfie | $10,000 USDC | $50,000 USDC | All features |
| Enhanced | Full + Source of Funds | Unlimited | Unlimited | VIP status |
By using Crypto Cashback services, you acknowledge and agree to comply with this KYC Policy and provide accurate information as required.
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